1) Helpful Chatbots and AI (Artificial Intelligence)
Chatbots make things easy for e-commerce developers as they develop websites with appropriate online assistance. It allows their users to order food, tickets, and more with just one click. In fact, it is predicted that approximately 85% of all customer interactions will proceed without any human assistance by 2020.
Advanced chatbots based on artificial intelligence will play an important role in the coming years as they are able to understand live speech and are constantly learning. For instance, eBay uses a chatbot in Facebook Messenger for its communication process.