Writing Good Support Requests

My take on trying to be helpful to a support staff.
One bit is just as relevant for learning development:
Writing out a ticket will help you figure out the problem.
Sometimes when you have to take a second to collect your thoughts and explain something, the problem will become clear and maybe even the solution. Oftentimes, a bug is a bug and just needs to be fixed — but sometimes your support ticket might actually be something you can …
The post Writing Good Support Requests appeared first on CSS-Tricks.

Link: http://mediatemple.net/blog/tips/writing-good-support-requests/